1. Conduct market research and assess the demand for airport shuttles in your area.
2. Establish a legal business structure, like an LLC or corporation, and obtain all necessary licenses and permits to operate your business.
3. Determine the cost of doing business by calculating the cost of your vehicles, insurance, fuel, and other overhead.
4. Secure funding for start-up costs such as renting or purchasing a location to park your shuttles and hiring staff.
5. Identify potential customers and establish rates that are competitive with other airport shuttle services in the area.
6. Purchase or lease transportation vehicles such as vans, buses or cars and make sure they are properly maintained.
7. Develop a marketing plan to promote your airport shuttle business.
8. Set up an online booking system for customers to reserve their rides in advance.
9. Train staff on customer service best practices and safety protocols for operating the shuttles.
10. Hire reliable and trustworthy drivers with valid driver’s licenses and clean driving records.
11. Establish partnerships with hotels, travel agencies and other businesses that may need your shuttle service for their customers.
12. Monitor customer feedback regularly to ensure you are meeting customer expectations to maximize word-of-mouth referrals.
13. Establish policies and procedures to ensure the safe and efficient operation of your airport shuttle business.
14. Have a plan in place for efficiently dealing with complaints and resolving customer disputes quickly and fairly.
15. Create financial projections that include income, expenses, profits, and losses over the course of one year or more.
16. Regularly review your progress and adjust your business plan accordingly.
17. Stay up to date with changes in the industry, such as new regulations or updated technologies, to remain competitive in the marketplace.
18. Take advantage of available tax credits and incentives for small businesses when filing taxes each year.
19. Consider purchasing additional insurance to protect your business from potential liabilities.
20. Research and explore other avenues of generating revenue to sustain growth, such as offering tour packages or providing services for special events.