Dear Hiring Manager,
I am writing to apply for the position of Contact Center Director as advertised. With more than 10 years’ experience working in customer service and contact center management, I believe that I have the expertise necessary to take on this role.
Throughout my career, I have successfully lead contact centers of various sizes, from one-person operations to larger teams of up to 20 members. My experience has taught me how to develop efficient processes and strategies that increase staff performance while also improving customer satisfaction.
The combination of my technical and interpersonal skills makes me an ideal candidate for this position. In addition to my extensive experience working in the customer service and contact center field, I have also gained a number of related qualifications. These include an Associate’s degree in Business Administration and several certifications such as Microsoft Office Certified Professional and Customer Relationship Management.
I am confident that I can make a positive contribution to your company. Please find attached my] CV for further information about my qualifications and experience. I would appreciate the opportunity to discuss my candidacy in more detail and thank you in advance for your consideration.
Sincerely,
Your Name