Dear Hiring Manager,
I am writing to apply for the position of Help Desk Manager at your organization. With more than 10 years of experience in IT support and service desk management, I believe I can make a positive contribution to your team.
In my current role as Help Desk Manager at XYZ Corporation, I have managed a team of five technicians, overseeing the daily operation and support for end users as well as development of new procedures and processes. My responsibilities include troubleshooting incidents, providing technical advice to employees, managing escalations, ensuring compliance with SLAs and organizing training sessions for staff.
I am an experienced leader who is both result-oriented and customer-focused. I have successfully implemented new strategies to ensure high levels of service, such as creating a self-help portal for our customers and automating tedious tasks. I am also highly knowledgeable in software development processes, network protocols and security systems.
I have enclosed my resume for your review that outlines my background in more detail. I look forward to meeting with you and discussing the ways I can help your team increase efficiency and customer satisfaction.
Sincerely,
Your Name